Shipping & Returns

Shipping

We try our hardest to ship your items to you in a timely manner. Please double check your shipping address and payment information at checkout, as we are unable to cancel or edit orders after they have been placed.

In stock orders are typically ready to ship within 2-5 business days. 

We do not ship on weekends or holidays. All shipments will be made during business hours Monday-Friday. Expedited orders will not be delivered on weekends or holidays.

Items ordered together may not ship on the same day, you will be notified when each item is shipped via email. 

Once your package has shipped, you will receive a shipping confirmation and tracking number via email.

We are unable to ship to PO Boxes at this time. 

Customers are responsible for all shipping and handling cost. Paperwhite LLC is not responsible for missed deliveries or lost items. Please contact shipping provider for missing item inquiries. Paperwhite LLC is not responsible for delays in delivery due to weather or other unforeseen circumstances. 

Paperwhite LLC is not responsible for shipping cost and fees associated with items that are refused at delivery. 

Shipping will be provided by FEDEX and cost may vary based on size and weight for each item.

         FED EX GROUND HOME DELIVERY - 1 to 7 Business Days by 8pm

         FED EX 2nd DAY DELIVERY- 2 Business Days by 8pm 

Shipping is only provided within the 48 contiguous states, Alaska, and Hawaii. 

Special shipping circumstances may apply for large quantity orders. 

For any specialty shipping arrangements please email us at contactus@paperwhiteweddings.com

 

Returns

We are happy to process any request for return under the following conditions:

All returns must be approved by Paperwhite LLC. Directions for Returns are listed below.

Once request is approved by Paperwhite LLC, a return shipping label will be provided via email. 

All items must be returned within 7-10 days of original receipt and must be unused and unaltered. All items must be returned in the original packaging with original tags attached. 

Any items that Paperwhite LLC considers used, damaged, or altered will be returned back to customer without refund.

Vintage or One-of-a-Kind items are not eligible for return. 

Refund for returned items and applied sales tax will be credited back to the original method of payment.

There is a 15% restocking fee for all returned items based off of the original cost of the merchandise. 

Customers are responsible for shipping and handling cost of return items. Original shipping costs are non-refundable.

Please allow up to 30 days for refund processing. 

We are unable to process store credits and exchanges at this time.  

Please feel free to email us with any questions and concerns in regards to return items at contactus@paperwhiteweddings.com

 

Directions for Return

Sign in to your account and locate your order information. Please fill out the return request form including reason for return. 

Print Label. Once you have received your return label via email, please print and attach to the outside of original packaging of the item to be returned. Please be sure to cover or remove the original shipping label. 

Ship. Please ship package within 7-10 days of original receipt. We will notify you once we have received your returned package and refunded the cost of the item.